Ming-Hwi Sun

Contact Information

Email: m_sun@mac.com

Objective

To enhance my skills as a Macintosh solutions consultant in a challenging and educational environment.

Summary

Freelance consultant with over 15 years of computer experience. Dedicated to improving the Macintosh user experience for clients with a twofold approach: 1) by identifying clients’ needs and presenting viable solutions; and 2) by encouraging clients to ask questions and familiarize themselves with the platform in order to gain sufficient working knowledge (including basic support skills) of their computers. Experienced in teaching tutorials for all levels.

Areas of Expertise

OS X

Internet

Additional Skills

Experience

Freelance Macintosh Consultant: 5/2003–present

Description: Upgrading, troubleshooting, and teaching clients about their Macintosh systems.

Apple Computer, Inc. Campus Representative: 2/2001–8/2002

Description: Providing faculty, staff, and students at Indiana University at Bloomington with Macintosh solutions. Activities included demonstrating Apple products, acting as a channel of communication between users/potential users and Apple Computer, Inc., and troubleshooting and consulting for faculty.

IU Bookstore Computer Connection Clerk: 6/2000–8/2000

Description: Providing sales solutions to customers at Indiana University. Responsibilities included maintaining demonstration machines, interacting with customers, and familiarizing myself with all available hardware and software in the store.

Education

Indiana University at Bloomington

B.A. in East Asian Studies received May 2002. Cumulative G.P.A. of 3.77.

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